Spa Policies

day spa in Mequon, WI

Cancelation Policy

Thanks to you A New You Skin Spa is a busy place! In an attempt to honor all requested appointments, we maintain a 24 Hour cancelation Policy.  You must cancel or reschedule your appointment 24 hours before your appointment.  This time frame allows us to contact clients on the waiting list in a timely manner. Late cancelations or No Shows will result in full payment due for missed appointments.  Prepaid services will not be refunded.  Thank you for your understanding.  Booking an appointment is an acknowledgement of these terms and means that you comply with our policy. Online booking is available for your convenience.

Accepted Forms of Payment

We gladly accept credit cards and cash.  We do not accept personal checks. 

Scheduling an Appointment

We are a By Appointment Only spa.  We do not have a receptionist and our doors remained locked while in session.  We ask that you please arrive no more than 5 minutes prior to your scheduled time so the doors will be unlocked for you to enter.  There are multiple ways to make appointments, we offer online booking with Schedulicity, you may also text or call our main number.  Please leave a message and we will get back to you right away if we can not answer.  We highly recommend pre-booking your next appointment before you leave.  

Parking

You will find ample parking located directly in front of the building. 

Product Pick up

Please call ahead to arrange for a product pickup or purchase.

Returns

We are committed to ensuring your satisfaction with our products.  If you are unhappy or dissatisfied with your product please call to discuss your concerns.

Spa Policies

Waxing in Mequon, WI

Cell Phone Policy

Please silence your cell phones during your treatment.  Consider this truly private and stress free time so that you can temporarily disconnect and rejuvenate. Calls taken during your treatment time may reduce or interfere with your optimal treatment outcomes.  

Minor Treatment Policy

Minor and teens with scheduled appointments must be accompanied by a parent or guardian during their entire treatment.  

Privacy Policy

We respect the privacy of our customers and will not release any customer information to third parties.  We never trade, sell or rent/share addresses or any other personal information with anyone!  Information received is used solely for the purpose of communication between you and I or used to process your payments.  If you choose not to receive emails any longer simply contact us and we will remove you from our list.

Disclaimer

Data contained within this website is for informational use and is not intended to diagnose or treat medical conditions and should not be considered medical advice. If you are experiencing a medical condition, please seek the advice of your licensed health care provider.  A New You Skin Spa reserves the right to cancel appointments at any time, but this will only happen for critical purposes such as a family or medical emergency.  Your appointments are very important to us, as is your trust and confidence in us.  A New You Skin Spa reserves the right to refuse services to any individual for any reason. Please do not hesitate to contact us if you have any questions or concerns.